How long does overseas direct shipping take?
Use the exact window from your logistics provider. The theme default is 10-20 business days and the product page keeps that window visible near the add-to-cart button.
What happens if a ceramic piece arrives broken?
Customers should photograph the outer box and broken piece within 48 hours of delivery. Breakage protection is positioned as a replacement promise, not vague goodwill.
Can unused items be returned?
Thirty-day returns are recommended for unused items in original packaging. Final return address and shipping cost responsibility should match your operation.
Will glaze and color vary?
Yes. Ceramic glaze can shift under different light, and small tone differences should be explained as normal for selected ceramic objects.
Are customs or duties included?
State your actual policy before launch. If duties are not included, say so clearly near checkout and on this page.